Products and services


Service Response


 
Thank you very much for choosing products of Jiangsu Wanhua & Tycho New Material Technology Co., Ltd., and welcome you to join the user family of Aotewen products. If you have any problem during the use of Aotewen products, please call us at any time, Wanhua & Tycho will provide service for you sincerely. For this, we promise that:
Pre-sale service: Responsible for designing and providing reasonable solutions and related technical consultancy:
In-sale service: Accept consultation at any time, cooperate with customers closely, while guarantee delivery of high quality on schedule strictly according to contract requirements.
After-sale service: If users have any problem, you could contact us via service hotline or online message, and we promise to respond within 12 hours, and appoint after-sale service personnel to provide professional consulting service. Customer service hotline: 0523-87122321

 

After-sale Terms
 

With respect to products of Wanhua & Tycho, for quality problems caused by non-human factors (except natural disasters) during warranty period, our party will take the responsibility to change for free.
For quality problems occurred within one month after sale of the product, customers have the right to ask for replacement for free.
Regular return visit: Arrange professional after-sale service personnel to collect various opinions and suggestions on a regular and timely basis.


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